Website Terms and Conditions

Using The stencils

The stencils are manufactured from off white (milky coloured) 250 um (10 mils) food contact grade polyester and are designed for repeated professional use. The product photos have been artificially coloured orange so the stencils show up better. Before being used, stencils should be washed in warm soapy water. After use the stencils should be washed in warm soapy water and dried flat. Do NOT put the stencils in the dishwasher. The cake and cake decorations featured in the product photos are not included in the purchase price.

Delivery

Most orders are sent by Royal Mail 1st Class Post and delivery is free within the UK (excluding trade and bulk orders). Bulk orders may be sent via a courier and will need to be signed for.

International Orders

Please contact us before placing an order for delivery outside of the UK and we will advise you of any additional postage costs. The customer is responsible for any import duties and local taxes due on any orders they place. Unfortunately we are unable to ship to North America.

Governing Law and Jurisdiction

These conditions are goverened by and construed in accordance with the laws of England and Wales. By using this website or by placing an order through the website you agreed that any action for damages brought against WibbleJelly Ltd., it's officers or employees shall be within the jurisdiction of a court within Great Britain, Northern Ireland, the Isle of Man or the Channel Islands.

When Will My Order Be Sent

We aim to dispatch orders within 48 hours (Monday to Friday). Please allow extra time (up to 7 days) for your order to be dispatched during holiday periods and over the busy summer wedding season. If you haven't received your order within 10 days of placing your order please contact us.

Need your stencils the next day? We can send out your stencils by special delivery if required, add Special Delivery to your order HERE. All requests to send out orders by special delivery must be agreed with us by email or phone before the order is placed.

Returns

We offer a 14 day, no quibble, money back guarantee. Just return your purchase unused and unopenned in it's original packaging for a full refund of your purchase price excluding any additional postage charge paid, such as but not limited to Special Delivery. Please fill in the back of the shipping invoice to indicate the reason for returning your purchase. The purchaser is responsible for paying any postage charges to return goods and this cooling off period doesn't apply to custom orders.

Please be aware that we don't send stencils out 'On Approval' if you have a question about our stencils please contact us.

Errors and Omissions

If an error is discovered in the price of the item(s) you have ordered, we will inform you and issue a full refund as soon as possible. We shall be under no obligation to fulfil an order for an item which was advertised at an incorrect price, if the item(s) has been charged and not despatched we will cancel and refund your order. An order will not be deemed to be accepted by WibbleJelly Designs until we despatch the goods.

Payment Methods

We use Paypal to handle our online payments, you do not need a Paypal account to purchase goods as they also offer a facility to pay by credit and debit card. Should you have problems using our payment system please contact us and we will help you. If you wish you may pay by cheque drawn on a UK bank, please email us your order and we will send you details of how to pay by cheque, payments by cheque will incur a £1.00 handling charge to cover the additional cheque handling fee charged by our bank. Under no circumstances will goods ordered by cheque, including 'e-cheques', be dispatched until the cheque has cleared, please allow 10 - 14 days for the cheque to clear.

Payment Refusal

Any payments that are made by a customer and subsequently refused, such as, but not limited to, cheques returned by the bank, shall incur a £10.00 handling charge for each transaction to cover the charges incurred from our bank and to cover our administration charges. Refusal to pay for the goods and the handling charge may result in legal action being taken against you.

Privacy Policy

WibbleJelly Designs (the trading name of WibbleJelly Ltd.) does not store any financial details supplied to purchase goods from our website. All transactions are handled directly by our payment provider Paypal. Further details of our Privacy Policy can be found here.